Facts read 9 November 2026 · page updated 10 November 2026
The FishGoo lines that put a freight refund share in writing
One line each for the UK, Germany, France, Spain, Italy, the Netherlands, Poland and Sweden, quoted from FishGoo's estimator with the date it was read.
The eight notes, line by line
| Country | Line name in FishGoo's list | Reference time | When the note offers a share | Share | Other wording on the card |
|---|---|---|---|---|---|
| Germany | DEOn-time Delivery (Overdue Compensation) | 7 to 11 working days | Shipment to receipt takes more than 13 working days | 50% | also carries the transit-delay disclaimer |
| Italy | On-time Delivery(Overdue Compensation) | 7 to 11 working days | Shipment to receipt takes more than 13 working days | 50% | 30-day after-sales sentence |
| Netherlands | On-time Delivery(Overdue Compensation) | 7 to 11 working days | Shipment to receipt takes more than 13 working days | 50% | 30-day after-sales sentence |
| Poland | On-time Delivery(Overdue Compensation) | 7 to 11 working days | Shipment to receipt takes more than 13 working days | 50% | 30-day after-sales sentence |
| Sweden | On-time Delivery(Overdue Compensation) | 7 to 11 working days | Shipment to receipt takes more than 13 working days | 50% | 30-day after-sales sentence |
| Spain | ES On-time Delivery (Overtime Compensation) | 8 to 13 working days | Shipment to signing takes more than 15 working days | 50% | also carries the transit-delay disclaimer |
| France | FROn-time Delivery (Delay Compensation) | 8 to 13 working days | Shipment to receipt takes more than 15 working days | 50% | also carries the transit-delay disclaimer |
| United Kingdom | UK Direct Flight Express (Overtime Compensation) | 5 to 10 working days | Up to 5 working days overdue; 5 to 10 working days overdue; More than 10 working days overdue | 10% / 30% / 50% | 30-day after-sales sentence |
Each FishGoo line in the estimator has a short description, a compensation block, an after-sales period and a disclaimer. The table copies the parts that deal with lateness for the eight lines that had them on 9 November 2026. Five continental lines share one wording almost to the letter; Spain and France change the threshold to 15 working days and the verb from receipt to signing in Spain's case.
All eight end with delivery by DPD and describe their clearance as duty-free. All eight show an after-sales period of 60 days after shipment, and five of them add a second, shorter sentence about 30 days, which the overdue requests page untangles.
The names are worth copying exactly when you write to support. FishGoo spells two of them without a space (DEOn-time, FROn-time), and four countries share the plain label On-time Delivery(Overdue Compensation), so the country has to travel with the name.
Small wording differences are real differences. Most notes measure from shipment to receipt, Spain's from shipment to signing, and the UK note starts the day after shipment. The names differ too: Overdue Compensation on five lines, Overtime Compensation on the Spanish and UK lines, Delay Compensation on the French one. None of the notes defines a working day or mentions public holidays, which is one more thing to settle with support in writing.
Prices move with campaigns and are left out of this table on purpose. The calculator shows each line's 1 kg quote from the same day when you select it.
What FishGoo's own arrival bars show for these lines
Open a line in the estimator and FishGoo draws a small bar chart titled Delivery Time. For the German on-time line on 9 November 2026 it read: under 7 days 3%, 7 to 11 days 94%, 11 to 16 days 3%, over 16 days 0%. Spain showed 2, 97, 1 and 0 per cent across its buckets (under 8, 8 to 13, 13 to 19, over 19), France 4, 93, 1 and 2, and the UK line 2, 96, 2 and 0 (under 5, 5 to 10, 10 to 15, over 15). Italy, the Netherlands and Poland sat close to Germany's shape; Sweden's card did not open its bars in our capture.
Two cautions before you lean on these numbers. FishGoo does not say how many parcels the bars cover or over which months. And the buckets say days while the refund sentence says working days, so the 13-day mark does not line up with any bar edge. Read them as FishGoo's description of the usual case, not as odds for your parcel.
The UK line counts from the next day and pays in three steps
UK Direct Flight Express is the one line written as a scale. Its note starts the clock on the day after shipment, then pays 10% of the actual freight for a parcel up to five working days overdue, 30% for five to ten, and 50% beyond ten.
One thing is missing: the note never says overdue against what. The line's reference time is 5 to 10 working days, which reads like the yardstick, but FishGoo does not say whether day five or day ten is the last on-time day. That gap changes the answer for a parcel that lands on day twelve, so ask support before you count.
The UK note also excludes delays caused by the customer's own reasons. A wrong postcode or a missed DPD delivery would be the obvious examples, and the disclaimer prices the follow-up: 50 RMB return processing + 200 RMB redelivery or modification per parcel.
The UK card's own Delivery Time bars on 9 November 2026 read 2% under five days, 96% at five to ten, 2% at ten to fifteen and none beyond. Run the three shares on your own freight
Both sentences, side by side
"50% of the shipping fee will be refunded if the time from shipment to receipt exceeds 13 working days."Germany line note (Spain and France: 15 working days)
"No compensation for overall transit delay caused by flight delay, customs clearance delay or other reasons during transportation."Disclaimer block, Germany, Spain and France lines
On the German, Spanish and French cards, scroll past the description to the after-sales block. The disclaimer there opens with force majeure, then says FishGoo pays nothing for overall transit delay caused by flights, customs clearance or other reasons in transport, and nothing for missing, damaged or fragile goods.
Read literally, the second sentence could cancel most of the first, because delay usually happens in the air or at customs. Read generously, it covers delays beyond the line's own control while the refund covers the line simply being slow. FishGoo has published no ruling either way, so this site prints both and leaves the reading to FishGoo.
The practical step is cheap: before you choose one of these three lines because of the refund, send support a two-line message asking how they apply the disclaimer, and keep the reply. Italy, the Netherlands, Poland, Sweden and the UK carry no such sentence; their disclaimers deal with the after-sales deadline and, for the UK, warehouse fees.
Mailing limits and the DPD hand-over on the eight lines
The limits are printed on each card under Mailing Limit. Every on-time line allowed a longest side of 60 cm except Poland and Sweden at 59 cm. The lowest weight was 100 g on most lines and 500 g on Poland and Sweden; Spain and the UK stopped at 20 kg, and the others listed ceilings of 99,999 g or more.
All eight hand the parcel to DPD for the final leg, so the DPD tracking page and its delivery-day messages are what you will watch at home. The cards also describe the clearance as duty-free. That is the name of FishGoo's clearance arrangement on the line; it does not mean the person receiving the parcel can never be asked for tax.
Each continental card lists the goods it accepts as general goods, cosmetics and skin care (liquids and creams included), food and health supplements. If what you bought is unusual, ask before you submit the parcel.
Where no on-time line ran on that date
This site queried every destination in FishGoo's country list at 1 kg on 9 November 2026. Lines came back for 204 of the 251 places listed, and the on-time type appeared only for the eight countries above.
For the United States, Canada and Australia the estimator returned lines of other kinds and none with a lateness clause. That is a snapshot, not a rule: FishGoo adds and renames lines, so this page will say so when it changes.
If you are outside the eight countries, the overdue share simply does not apply to your parcel. The other protections on the overdue requests page, loss compensation and optional insurance, are line by line and still worth reading.
